Enquiries arrive vague
Website forms, phone calls and emails often miss the details needed for quoting: photos, drawings, urgency, quantities, site details and deadlines.
North Shore, Auckland · Practical AI for SMEs
Practical AI & workflow automation for small businesses.
Hedy helps owner-operated businesses reduce admin, improve enquiry handling, and find safe, useful ways to start using AI without turning it into a complicated technology project.
Built for engineering, fabrication, trade, manufacturing and professional service businesses.
The problem
Many businesses know AI matters, but do not know where to start.
Admin lives in the inbox
Follow-ups, customer notes, job folders and internal handovers rely on manual effort and memory.
The owner is the system
Key knowledge about customers, quoting, suppliers and processes often sits in the owner’s head, making handover or succession harder.
Services
Simple, practical starting points.
Start small, prove value, then connect the workflow properly.
AI workflow review
Map the repetitive admin, quoting, email and document tasks where AI or automation could realistically save time.
Smart website enquiry capture
Turn vague website enquiries into structured briefs with the right questions, file uploads, missing-info flags and next actions.
Quote intake automation
Summarise customer requests, classify job types, create enquiry records, draft replies and remind staff to follow up.
Email and admin workflows
Use AI and automation to triage emails, extract tasks, organise files and reduce repeated manual handling.
Owner knowledge capture
Convert the owner’s know-how into checklists, SOPs, templates and searchable internal knowledge.
AI safety and staff training
Help staff use AI safely, understand what not to upload, and apply it to approved business workflows.
Example
From loose enquiry to useful job brief.
Before
“Hi, can you make this? Need it soon. See attached.”
The owner or estimator still has to chase for drawings, material, quantity, urgency, delivery details and context.
After
- Customer: ABC Foods
- Job type: Stainless fabrication
- Files: sketch.pdf and 2 photos
- Urgency: required before shutdown
- Missing: thickness, finish, delivery address
- Next action: estimator review + request missing details
Process
How a first project could work.
Review
Understand your current enquiries, quotes, emails, documents and bottlenecks.
Prioritise
Identify the highest-value, lowest-risk AI and automation opportunities.
Build small
Create a simple working improvement: form, summary, tracker, template or reminder workflow.
Train & refine
Make sure staff know how to use it safely, then improve based on real use.
Who it helps
Built for practical businesses, not tech companies.
Hedy is aimed at owner-operated SMEs that want to reduce manual admin, improve customer handling, and become less dependent on undocumented knowledge.
- Engineering
- Fabrication
- Trades
- Manufacturing
- Accounting
- Professional services
- Succession planning
- Small teams
Contact
Not sure where AI fits in your business?
Start with a short conversation. We’ll look for practical places where AI or automation could save time without adding complexity.
Booking link coming soon.